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Code Of Conduct

Personal conduct

The instructor agrees that:

They will at all times comply with the law and, in particular legislative requirements regarding the protection of personal freedoms, discrimination, data protection, trading standards, the workplace and road safety

they will at all times behave in a professional manner towards clients in line with the Standards in the National standard for driver and rider training

clients will be treated with respect and consideration and will be supported to achieve the learning outcomes in the National standard for driver and rider training as efficiently and effectively as possible

they will ensure that their knowledge and skills on all matters relating to the provision of driver training comply with current practice and legislative requirements

they will try to avoid physical contact with a client except in an emergency or in the normal course of greeting

Business dealings

The instructor agrees that:

they will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available to the client on request

on or before the first lesson they should make available to clients a copy of this code of practice together with their terms of business to include:

legal identity of the school/instructor with full address and telephone number at which the instructor or their representative can be contacted

the current price and duration of lessons

the current price and conditions for use of a driving school car for the practical driving test

the terms under which cancellation of lessons by either party may take place

the procedure for making a complaint

they must check a client´s entitlement to drive the vehicle and their ability to read a number plate at the statutory distance on the first lesson

they will advise a client when to apply for their theory and practical driving tests, taking account of local waiting times and forecast of the client´s potential for achieving the driving test pass standard

they will not cancel or rearrange a driving test without the client´s agreement - in the event of the instructor´s decision to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid loss of the DVSA test fee

when presenting a client for the practical driving test the instructor should ensure that the client has all the necessary documentation to enable the client to take the test and ensure that the vehicle is roadworthy
Collingwood Learner Driver Insurance

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