Code Of Conduct
Personal conduct
The instructor agrees that:
They will at all times comply with the law and, in particular legislative requirements regarding the protection of personal freedoms, discrimination, data protection, trading standards, the workplace and road safety
they will at all times behave in a professional manner towards clients in line with the Standards in the National standard for driver and rider training
clients will be treated with respect and consideration and will be supported to achieve the learning outcomes in the National standard for driver and rider training as efficiently and effectively as possible
they will ensure that their knowledge and skills on all matters relating to the provision of driver training comply with current practice and legislative requirements
they will try to avoid physical contact with a client except in an emergency or in the normal course of greeting
Business dealings
The instructor agrees that:
they will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available to the client on request
on or before the first lesson they should make available to clients a copy of this code of practice together with their terms of business to include:
legal identity of the school/instructor with full address and telephone number at which the instructor or their representative can be contacted
the current price and duration of lessons
the current price and conditions for use of a driving school car for the practical driving test
the terms under which cancellation of lessons by either party may take place
the procedure for making a complaint
they must check a client´s entitlement to drive the vehicle and their ability to read a number plate at the statutory distance on the first lesson
they will advise a client when to apply for their theory and practical driving tests, taking account of local waiting times and forecast of the client´s potential for achieving the driving test pass standard
they will not cancel or rearrange a driving test without the client´s agreement - in the event of the instructor´s decision to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid loss of the DVSA test fee
when presenting a client for the practical driving test the instructor should ensure that the client has all the necessary documentation to enable the client to take the test and ensure that the vehicle is roadworthy
